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Help and advice

Damp, mould and condensation

Damp, mould and condensation can all make your home less pleasant and unsightly to live in, but sometimes it can be difficult to pin down the cause

In modern, well-insulated homes, condensation is often the main cause of mould in the home.

Condensation is simply moisture in your home which hasn’t been able to escape – the moisture can be created through cooking, drying clothes, showering and even breathing.

If you’re already following our guidelines and can see a ‘tidemark’ in the area, you may have a damp problem. This can be caused by things like:

  • Leaking pipes, wastes or overflows
  • Rain getting in where a roof tile or slate is missing
  • Spillage from a blocked gutter
  • Water entering around window frames.

Book an inspection

If you think you have a damp problem, book an inspection by calling us on 0808 650 2300 or send an enquiry.

We are working to a 7-day response time for any report of damp and mould. You can view our response standards here.

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