Our Annual Report for 2023/2024 provides our residents, shareholders and staff with the chance to find out what we have achieved over the last 12 months and what we're working towards.
This year, we’ve focused our Annual Report around some of the new Tenant Satisfaction Measures (TSMs), which were introduced to provide a rounded view of how well social landlords were performing.
There are 22 measures which monitor and report on both performance and customer perception, and are designed to better hold social housing landlords to account.
We are committed to delivering excellent services for our residents, and we were delighted to score in the top 25% of all housing landlords in the country for overall customer satisfaction in the first round of TSMs.
However, we recognise there is more to do and we are working hard to improve key areas of focus from resident feedback and where we want to improve.
We’re also working on an initial top 5 priorities to focus on addressing from the objectives within our 5-year Strategic Business Plan. These aim to address key and pressing issues about improving our services, meeting targets and engaging with our customers.
Within our Annual Report, find out more information on:
- Your homes
- Repairs
- Value for money
- New homes
- Complaints
- Your Community
- Your Wellbeing
- Getting involved
- You Said, We Did
- Next steps
