We use our social media channels to share useful information about our services, and to keep our followers up to date with the latest news and events in the area.
Our social media channels are monitored from Monday to Friday, 9am to 5pm.
We value and respect your comments and encourage you to engage with us on our social media channels.
In return, we ask everyone to follow these guidelines:
1. Be kind and polite: be respectful of everyone else’s opinion and treat others how you want to be treated. We understand there may be times when you are frustrated with our services, but we will not tolerate abuse towards staff.
2. Be respectful: any comments or comments from those with usernames or profile pictures considered to be abusive, offensive or inciting hate crime towards staff, residents or other social media users will not be tolerated. This includes offensive or derogatory comments made about someone’s ethnicity, gender or any of the protected characteristics under the Equality Act. Please do not contact our staff via their personal social media profiles – use our official accounts to get hold of us.
3. Protect yourself: please do not share personal information on our public profile (including your telephone, email address or full address). We will remove this information to protect you. Please only send this information to us via direct message.
4. No campaigning or advertising: our social media channels are used to share information with our customers and partners. We will delete any comments that are advertising, considered lobbying or sharing political views.
5. Stick to the facts: please don’t post any misleading information or false claims about PCH, our staff or our contractors.
We will take action against anyone who does not follow these guidelines on our social media channels. This includes deleting comments, reporting comments or blocking users as appropriate.
Approved by the Virtual Resident Advisors
