There’s lots of ways you can get in touch with us
Your feedback matters to us and we welcome all your comments and queries about our services including possible suggestions for how we can improve.
If you would like to let us know where you've received excellent customer service, you can also leave a compliment. Any compliments relating to a PCH staff member will be shared with them so they can be recognised.
You can manage your home online at any time by logging into your MyPCH account.
All Plymouth Community Homes customers can register for an account, whether you're a tenant, leaseholder, shared owner or garage or parking space tenant.
With an account, manage your home 24 hours a day, 7 days a week:
- Check your rent account balance or invoices
- Make payments
- Report a repair
- Get in touch
- Apply for a mutual exchange
- Request permission for an alteration to your home
- Update your details
- View your documents
- Manage your preferences
- Find out who your housing team are
FAQS
How can I register for a MyPCH account?
Registering for a MyPCH account is quick and easy
1. Enter your first name, surname, date of birth and payment reference number
These details must match the ones we have on file for you. If you think any of these details may be out of date, you'll need to let us know. For example, you may have changed your surname or are using a shortened first name.
Don't know your payment reference number? Call us on 0808 230 6500.
2. Set up your email address
Enter your email address. This email address must match the one we have on file for you so you'll need to let us know if you think we have an old email address for you.
3. Set up your password
Enter the password you want to use. We recommend using a mix of numbers, symbols and uppercase and lowercase letters.
4. Verify your account
We'll need to send you a code so you can verify your account. This is for online security. Please check your spam or junk folder if you don’t see the email. Verification links expire after a period of time, but you can get a new one if necessary.
Once you have received and entered the verification code, you'll have access to your online account.
Who can register for a MyPCH account?
Tenants, shared owners, garage tenants and main leaseholders can register for a MyPCH account.
If you are having trouble registering, send us an enquiry or message us through Live Chat or on social media.
How can I login?
Once you have registered for an account, you can login here using your email address and password. If you have forgotten your password, you can reset it here.
I have a garage and a home with PCH. Do I need to register twice?
No, you only need to register once for a MyPCH account.
Simply enter the payment reference number for one of the properties when you first sign up and we'll automatically connect all your accounts so you can switch between your home and garage when you're logged in.
Do you have an app?
Yes - MyPCH is available as an app and can be downloaded to your device from Google Play or the App Store.
Your device will need to be on the latest operating system to be able to download the app.
For all general enquiries and repairs, call us on 0808 230 6500.
- Anti-Social Behaviour out of hours line: 0800 028 7377
- Debit/credit card payment line: 0800 032 7100
- Rent and money advice line: 0800 028 0350 (8:30am to 5pm Monday to Thursday and 8:30am to 4:30pm on Fridays)
Head office
Plumer House, Tailyour Road, Crownhill, Plymouth, PL6 5DH
Opening hours are:
- Monday: 9am to 5pm
- Tuesday: 9am to 5pm
- Wednesday: 9am to 5pm
- Thursday: 9am to 5pm
- Friday: 9am to 4:30pm
- Saturday: closed
- Sunday: closed
Read our Privacy Notice.
Make a complaint
Our complaints procedure, how to make a complaint and our complaints handling code self assessment
Find my housing team
Find out who your housing team are and how to get in touch with them
Customer Service Standards
We aim to deliver the highest standards of customer care at Plymouth Community Homes.
To achieve this, we've developed a customer charter and set of Customer Service Standards in consultation with our residents.
The charter sets out things like how we communicate with you, how you can access our services and how we can keep you informed and fairness and equality.
It covers the service you can expect from us in terms of advertising our homes, signing your tenancy and moving in, environmental services, estate inspections, anti-social behaviour and resident involvement, among others.
